Incoming messages

1. Sender composes email message and hits "send".
2. Message is transferred via the Internet to sender's Email Service Provider.
3. Virus/spam check by sender's provider's servers. (Hopefully - unfortunately, not all email service providers do this.)
4. Assuming the message passes the virus/spam tests, it is passed via the Internet from the sender's Email Service Provider to servers run by Cernio, Far Western's Email Service Provider.
5. Virus/spam check by Cernio's email servers.
6. Assuming the message passes the virus/spam tests, it is passed via the Internet from Cernio's email servers to Far Western's internal email server.
   • If Far Western's internal email server is unreachable, perhaps due to a power outage or DSL service disruption, Cernio's email servers will keep attempting to deliver the message until delivery is successful or 5 days has elapsed.
   • If delivery is unsuccessful after 4 hours, Cernio's email servers will warn the sender and will continue to attempt delivery.
   • If delivery is unsuccessful after 5 days, Cernio's email servers will notify the sender that delivery failed.
7. Virus/spam check by Far Western's internal email server.
8. Recipient at Far Western receives message when he/she checks his/her email from Far Western's internal email server.

Outgoing messages

1. Sender at Far Western composes email message and hits "send".
2. Message is transferred via the Internet (if outside of Davis office) or local network (if in Davis office) to Far Western's internal email server.
3. Virus/spam check by Far Western's internal email server.
4. Assuming the message passes the virus/spam tests, it is passed via the Internet from Far Western's internal email server to servers run by Cernio, Far Western's Email Service Provider.
   • If Far Western's internal email server cannot reach Cernio's email servers, perhaps due to a power outage or DSL service disruption at Far Western's Davis office, Far Western's internal email server will keep attempting to deliver the message until delivery is successful or 5 days has elapsed.
   • If delivery is unsuccessful after 4 hours, Far Western's internal email server will warn the sender and will continue to attempt delivery.
   • If delivery is unsuccessful after 5 days, Far Western's internal email server will notify the sender that delivery failed.
5. Virus/spam check by Cernio's email servers.
6. Assuming the message passes the virus/spam tests, it is passed via the Internet from Far Western's Email Service Provider to the recipient's Email Service Provider.
   • If the recipient's email servers are unreachable, Cernio's email servers will keep attempting to deliver the message until delivery is successful or 5 days has elapsed.
   • If delivery is unsuccessful after 4 hours, Cernio's email servers will warn the sender and will continue to attempt delivery.
   • If delivery is unsuccessful after 5 days, Cernio's email servers will notify the sender that delivery failed.
7. Virus/spam check by the recipient's provider. (Hopefully - unfortunately, not all email service providers do this.)
8. Recipient receives message when he/she checks his/her email from his/her Email Service Provider.